Retention Study
A four-to-six-week engagement that rebuilds your return tables, speaks with people who left, and leaves a written brief the product team can argue with.
Studies
Four ways to look at user retention, from a full six-week study to a half-day reading of the cohort table you already have.
A four-to-six-week engagement that rebuilds your return tables, speaks with people who left, and leaves a written brief the product team can argue with.
A half-day in the room with your existing weekly return table. We mark which drops are holidays, which are product, and which are simply thin samples.
Eight to twelve conversations with people who used the app and then stopped. We recruit from a list you provide, with consent already recorded.
We walk the route from first open to a second meaningful session, on the live app, and write down where the return is asked for too early or never invited at all.